Refund policy
Refund & Return Policy
Effective Date: July 27, 2026
Thank you for choosing imPRESSED by CLAWS. Each set is handcrafted with care and attention to detail. Because our products are custom beauty items intended for personal use, all sales are final.
Returns & Exchanges
Due to hygiene and sanitation standards, we do not accept returns or exchanges on press-on nail sets, opened products, used products, or custom orders.
Please carefully review your order details, sizing, and product information before purchasing.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the product
- Photos of packaging
- Description of the issue
Once reviewed, we may offer a replacement or store credit at our discretion.
Sizing Policy
Customers are responsible for selecting the correct nail size.
We recommend:
- Using our sizing guide
- Purchasing a sizing kit before ordering
- Double-checking measurements before checkout
We are not responsible for incorrect sizing selected by the customer.
Custom Orders
Custom nail sets are made specifically for each customer and cannot be canceled, returned, or exchanged once production has started.
Order Changes & Cancellations
Changes or cancellations must be requested within 12 hours of purchase.
After this timeframe, your order may already be in production and cannot be modified.
Refund Processing
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your financial institution.
Contact
For questions regarding your order, please contact us through our website contact page.